Terms of Service

Last updated: September 1, 2026

These Terms of Service (“Terms”) govern your use of the websites, platform and services operated by Ridge AI, LLC, including its wholly-owned subsidiary Ridge (joinridge.co) (collectively, “Ridge,” “we,” “us,” or “our”).

  1. Acceptance of Terms

By accessing or using any website or service operated by Ridge, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” refers to that entity. If you do not agree, do not use the Services.


  1. Eligibility and account
    You must be at least 18 years of age.
    You agree to provide accurate and complete information and to keep it current.
    You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account.
    You will notify us promptly of any unauthorised use of your account.


  2. The Services

Ridge is owned and operated by Ridge AI, LLC. Specific engagements are governed by individual service agreements between the client and Ridge AI, LLC; scope, deliverables and any performance metrics are defined in each client's agreement. Where a service agreement conflicts with these Terms, the service agreement controls for that client.

We may modify, suspend or discontinue any part of the Services with reasonable notice, except where immediate action is required for security, legal compliance, or to prevent harm.


  1. Acceptable use

You will not, and will not permit anyone else to:

Use the Services for any unlawful, infringing, deceptive or harmful purpose;
Send unsolicited bulk communications, or any communication that violates applicable anti-spam or electronic-communications law;
Upload or connect data you do not have the right to provide to us;
Attempt to gain unauthorised access to the Services, other accounts, or our infrastructure;
Reverse engineer, decompile or attempt to derive the source code of the Services;
Resell, sublicense or provide the Services to a third party except as expressly permitted in a service agreement;
Use the Services to build a competing product, or to benchmark them for a competitor;
Interfere with the integrity or performance of the Services, including by circumventing rate limits or sending volumes that place undue load on our systems.

We may suspend access immediately where we reasonably believe this section has been breached.


  1. Your outbound communications

Ridge helps you draft and send communications, but the communications are yours. You are solely responsible for the messages sent from or on behalf of your accounts, and you represent and warrant that:

You have a lawful basis to contact each recipient, and have obtained any consent required in their jurisdiction;
Your messages comply with all applicable law, including the CAN-SPAM Act, the Telephone Consumer Protection Act where relevant, the UK and EU GDPR, PECR, and CASL;
You maintain and honour suppression and opt-out requests, and will process unsubscribe requests promptly;
Your messages accurately identify you as the sender and do not use deceptive subject lines or header information; and
You will not use the Services to contact individuals who have asked not to be contacted.

Ridge does not review or approve the content of your communications and has no obligation to do so.


  1. Connected accounts and your data

Licence to operate. You grant Ridge a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, display and create derivative works of the data you upload or connect (“Customer Data”), solely to the extent necessary to provide, secure, support and improve the Services for you. This licence ends when you delete the Customer Data or close your account, except for copies retained in routine backups until purged.

Third-party accounts. Where you connect a third-party account such as Google or Microsoft, you authorise Ridge to access that account within the permissions you grant, and you remain bound by that provider's own terms. You may revoke access at any time; doing so may disable features that depend on it. Our handling of Google user data is described in our Privacy Policy and is governed by the Google API Services User Data Policy, including its Limited Use requirements.

Ownership. As between you and Ridge, you retain all right, title and interest in Customer Data. We claim no ownership of it.


  1. Artificial intelligence

Ridge uses artificial intelligence. AI can make mistakes.

Our Services incorporate AI and machine-learning technologies that may generate outputs that are inaccurate, incomplete, outdated or otherwise unsuitable. Ridge does not guarantee the accuracy, completeness or reliability of any AI-generated content, recommendation, account intelligence, outreach suggestion or agent action. You are solely responsible for reviewing, verifying and deciding whether and how to use any such output. Do not rely on Ridge outputs as the sole basis for business or other important decisions.

You are responsible for any communication you send that incorporates AI-generated content, to the same extent as if you had written it yourself.


  1. Intellectual property

All content, trademarks, logos, software and intellectual property comprising the Services are owned by Ridge AI, LLC or its licensors. Except for the rights expressly granted here, no licence is conveyed. You may not reproduce, distribute, modify or create derivative works of the Services without our prior written consent.

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without obligation to you.


  1. Fees, payment and refunds

Fees are set out in your service agreement or at the point of purchase and are payable in advance unless agreed otherwise. You authorise us to charge your designated payment method for all amounts due. Fees are exclusive of taxes, which are your responsibility.

All sales are final. Fees are non-refundable under any circumstances.

Chargebacks are forbidden. You agree that you will not initiate, file, or cause to be filed any chargeback, reversal, or dispute of a charge with your card issuer, bank, or payment provider, for any reason. Your sole and exclusive remedy for any billing concern is to contact us at sales@joinridge.co within 30 days of the charge; we will investigate in good faith, but no refund will be issued as a result. Initiating a chargeback is a material breach of these Terms, without need for further notice. If you do so, we may immediately suspend or terminate your access to the Services, and you agree to reimburse us, on demand, for the disputed amount in full, together with any chargeback fees, processor fees, and reasonable costs (including legal fees) we incur as a result, in addition to any other remedy available to us at law or in equity.

Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law, and we may suspend the Services while amounts remain unpaid.


  1. Indemnification

You will defend, indemnify and hold harmless Ridge AI, LLC, its affiliates, officers, members, employees and agents from and against any third-party claim, demand, action, loss, liability, damage, cost or expense (including reasonable legal fees) arising out of or relating to:

Your use of the Services, including any communication sent from or on behalf of your accounts;
Customer Data, including any claim that it infringes a third party's rights or was collected or provided to us unlawfully;
Your breach of these Terms, including Sections 4 and 5; or
Your violation of any applicable law, including anti-spam, privacy and data-protection law.

We will notify you of any claim subject to this section, allow you to control the defence with counsel reasonably acceptable to us, and cooperate at your expense. You may not settle a claim in a way that imposes obligations on Ridge without our written consent.


  1. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure or error-free, or that defects will be corrected.

We do not guarantee specific results, including but not limited to meetings booked, leads generated, replies received, deliverability, or campaign performance.


  1. Limitation of liability

To the fullest extent permitted by law, Ridge AI, LLC and its affiliates will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or business opportunity, arising out of or relating to these Terms or the Services, whether in contract, tort or any other theory, and whether or not we were advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to these Terms or the Services will not exceed the amounts you paid to Ridge for the specific service giving rise to the claim in the twelve months preceding the event that gave rise to it.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. These limitations apply notwithstanding the failure of any limited remedy of its essential purpose.


  1. Term, suspension and termination

These Terms apply for as long as you use the Services. You may stop using the Services at any time; termination of a paid engagement is governed by your service agreement. We may suspend or terminate your access immediately where you materially breach these Terms, where required by law, or where necessary to protect the Services or other users. On termination, your right to use the Services ends and we will make Customer Data available for export for 30 days, after which we may delete it.


  1. Confidentiality

Each party may receive non-public information of the other. The receiving party will use it only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel and advisers who need it and are bound by comparable obligations, or where compelled by law with prompt notice where permitted.


  1. Governing law and venue

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law provisions. Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in Suffolk County, Massachusetts, and you consent to the personal jurisdiction of those courts and waive any objection to venue.


  1. General

Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, including outages of third-party infrastructure or provider APIs on which the Services depend.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions stay in effect.

No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.

Survival. Sections 5, 6, 8, 9, 10, 11, 12, 14, 15 and 16 survive termination.

Entire agreement. These Terms, together with the Privacy Policy and any applicable service agreement, are the entire agreement between you and Ridge on this subject and supersede prior discussions.

Changes. We may update these Terms. Where changes are material we will give notice through the Services or by email before they take effect. Continued use after that constitutes acceptance.

  1. Contact

Ridge AI, LLC
sales@joinridge.co